Our accounting team wants to make paying assessments as easy as possible for you. We sat down with the team to get feedback about why residents most often contact them. Here are the answers to the questions they’re most frequently asked.
Assessment FAQs
How do I view my account info online?
Use Vantaca to access detailed information about your assessment account, like your payment history, outstanding balances, etc. It’s the system our accounting team uses, so it’s live data you’re looking at when you’re logged in. If you’ve never used Vantaca before, request your credentials and get logged in today.
When are payments due?
Assessment payments are due the 15th of each month. If you want to ensure you don’t get charged a late fee, make sure we receive it by then.
When do late fees kick in?
It’s important to note that if your payment does not post to your account by the 15th of the month, you’ll incur a late fee on the 16th. Whenever you mail a check or set up automated payments, make sure you take into account the time it takes for it to arrive by mail (yep, even your bank probably still mails us a check) and the time it takes for our bank to post it to your account. We suggest giving yourself a buffer of at least 10 days.
What are my payment options?
You’ll find all payment options on the assessments webpage or watch the video for a step-by-step guide on how to pay in the Vantaca portal.
What about deed transfer fees?
Deed transfers cost money and sometimes lots of it. To avoid the aggravation of an unplanned fee, email connect@coherelife.com before you change your deed in any way. They can tell you ahead of time if the transfer you’d like to make will generate a fee.
What if I still need help?
Reach out to our customer care team via email at connect@coherelife.com or by phone at 480-367-2626. They're available weekdays (except holidays) from 8 a.m. to 5 p.m. MST Arizona (no daylight savings for us!).